Business Process Outsourcing can be defined as the transfer of an organizations entire non-core but critical business process/function to an external vendor who uses an IT-based service delivery. By doing so, BPO helps an organization concentrate on its core competencies, improve efficiency, reduce cost and improve shareholders value.
Several global giants from various industries have begun to realize the importance of BPO and have started outsourcing their non-core business functions. This has given rise to many specialized BPO vendors across the globe, with Philippines being a major hub owing to its large computer-literate English-speaking population, low billing rates, strategically favorable time zone and high quality. We can accept outsourcing that ranges from simple individual functions to entire departmental work.